Terms and Conditions

Please read these Terms and Conditions carefully before engaging in the Coaching Services provided by Building Champions, Inc. By engaging with Building Champions, Inc. for coaching services or purchasing our products, you are agreeing to be bound by these terms. If you do not agree to these terms notify Building Champions immediately at clientservices@buildingchampions.com.    

DEFINITIONS
For purposes of this Agreement, the following terms shall have the meanings set forth below:

• Company: Refers to Building Champions, Inc., the provider of Coaching Services.

• Client: The individual paying for and receiving the Coaching Services.

• Coach: Refers to the Building Champions employee or independent contractor delivering the coaching services to the client on behalf of the Company.

• Coaching Services: Our Coaching Services may include, but are not limited to one-on-one coaching sessions, group coaching sessions, workshops, retreats, webinars, e-learning, online content, and client events.

PARTIES TO THIS AGREEMENT
These Terms and Conditions (“Agreement”) are between BUILDING CHAMPIONS, INC (“Company”) and Client ("Client"). By purchasing, enrolling in, or using the Coaching Services, the Client expressly agrees to these Terms and Conditions. If the Client does not agree to these Terms, they must not purchase or use the Coaching Services. Company and Client are sometimes referred to herein individually as a “Party” and collectively as the “Parties.” This Agreement is a binding agreement between Client and Company.

COACHING SERVICES OFFERED
Building Champions offers professional coaching and mentoring services to individuals, teams, and organizations for personal and professional development.

The nature and duration of Coaching Services will be determined based on the coaching engagement selected by the Client. Company will define the scope of the Coaching Services offered to the Client prior to purchase.

The scope of services will include price, description of the services, length of the Coaching Services engagement, if applicable, milestones and key deliverables; along with any additional fees for delivery of the Coaching Services being purchased.

PERFORMANCE OF COACHING SERVICES
Client will have the opportunity to select the coach they wish to work with during the coaching engagement. The Client is encouraged to actively participate in the coaching engagement, including providing honest feedback to the Company and Coach throughout the process. The Company will review feedback and, when appropriate, collaborate with the Client on potential adjustments.

The advice provided during the delivery of the Coaching Services is advice based on real world experience, personal learning, and past success. The Company does not guarantee any particular result or that Client will achieve its goals or objectives.

The Company uses both employee and independent contractor coaches who are trained in the Building Champions approach and processes for the delivery of Coaching Services. The Company has standards of practice they hold all affiliated coaches, trainers, and mentors to when delivering Coaching Services to Clients and Participants.

CLIENT RESPONSIBILITIES
Client understands that coaching is not a substitute for medical, psychological, or legal advice. It is the Client’s and/or Participant’s responsibility to seek appropriate professional help for any such matters.

When engaged in one-on-one Coaching Services, the Client agrees to actively participate in coaching sessions, complete assigned tasks, and communicate openly with the Coach. Client agrees to do the necessary work needed to change behaviors, be open to feedback and take responsibility for the desired coaching results. Client is responsible for providing accurate and truthful information during the coaching process including feedback to the coach on the effectiveness of the Coaching Services.

Failure of a Client to attend scheduled sessions or communicate with the Coach shall not result in a waiver or reduction of fees. Client may reschedule or cancel coaching sessions by providing at least 48-hours’ notice through the Company’s client portal or by direct coordination with their Coach. Late cancellations may result in forfeiture of the session. However, in cases of emergency or unforeseeable circumstances, Client may request a rescheduled session at Company’s sole discretion.

When engaged in a team workshop, webinar, retreat, or event, the Client agrees to provide an appropriate meeting venue with technology and, if applicable, hospitality services for the Coaching Services engagement. Client agrees to coordinate logistics with the Company and/or Coach to ensure high levels of engagement and preparation by those attending the Coaching Services engagement.

FEES AND PAYMENT
Client agrees to pay the Company all fees associated with the Coaching Services selected by the Client at the time of purchase. Client acknowledges that certain types of Coaching Services require an upfront payment in-full prior to the delivery of the Coaching Services. These types of services are not eligible for a monthly payment plan and will be disclosed prior to the time of purchase.

For Coaching Services delivered over an extended period, the Client will have the option to select a payment in full or monthly payment plan at the time of purchase. Client understands there may be additional fees associated with a monthly payment plan that will be disclosed at the time of purchase. Client agrees to provide necessary information to process payments via credit card or ACH at the time of purchase.

Client agrees to reimburse Company for any reasonable, pre-approved travel related expenses (hotel, flight, car, meals) associated with the delivery of Coaching Services. Company will provide Client with receipts evidencing expenses at the Client’s reasonable request.

Client agrees to keep payment information updated during the term of the Coaching Services provided. By selecting a monthly payment plan, Client is authorizing Company to charge the designated credit card or automatically withdraw from the designated ACH account for all fees associated with the Coaching Services purchased. 

Failure to make payment may result in suspension or cancellation of Coaching Services. Upon receipt of payment, Coaching Services may resume, but any coaching sessions that were to take place during the suspended period will be forfeited.

AUTOMATIC RENEWAL TERMS
Some Coaching Services offered are subject to automatic renewal at the end of each coaching engagement term. The renewal period will be for the same term length as the prior engagement. This will be disclosed at the time of purchase. For one-on-one engagements, the term of the engagement shall commence on the day of the first session (“Initial Session”). If this Initial Session is rescheduled within 48 hours of the original date, the engagement term will commence on the original date of the Initial Session.

Any changes to the Coaching Services fees will take effect only at the time of renewal and will not apply to the pricing agreed upon during the current coaching engagement term. The Company will provide the Client with written notice of any fee adjustments at least sixty (60) days prior to the renewal date.

Client hereby agrees to have the Company continue charging monthly for the agreed upon Coaching Services, using the most current payment method provided by Client, without further authorization from Client until Client provides notice of their desire to terminate this authorization. Clients’ notice to terminate authorization will not affect charges submitted prior to Client’s notification. Company will provide Client with a reminder notification of upcoming renewal at least sixty (60) days prior to the renewal date. Clients may opt out of auto-renewal by providing written notice prior to the renewal date by emailing clientservices@buildingchampions.com.    .

ATTRIBUTION AND PROMOTION
The Client agrees that the Company may use the Client's name and testimonials for promotional purposes, unless otherwise requested in writing by the Client. Notification may be sent to clientservices@buildingchampions.com.    

CONFIDENTIALITY RESPONSIBILITIES OF BOTH PARTIES
The Parties acknowledge that while engaging in the delivery and receiving of Coaching Services, they may disclose certain confidential and proprietary information. For the purposes of this Agreement, "Confidential Information" shall mean any and all information, data, materials, concepts, ideas, trade secrets, technical information, business strategies, financial data, customer lists, marketing or sales plans, and any other information of a confidential or proprietary nature, whether written, oral, electronic, or otherwise, that is disclosed by one Party ("Disclosing Party") to the other Party ("Receiving Party") in connection with the Coaching Services engagement.

The Receiving Party shall use the Confidential Information solely for the purpose of the Coaching Services engagement. The Receiving Party shall not disclose, reproduce, distribute, transmit, reverse engineer, decompile, or otherwise make available the Confidential Information to any third party without the prior written consent of the Disclosing Party.

The Parties shall not make available the Confidential Information to any third party without the prior written consent of the Client, except as required by law. The Parties shall take reasonable measures to safeguard any Confidential Information, including but not limited to implementing and maintaining appropriate physical, electronic, and procedural safeguards to protect against unauthorized access or use.

These confidentiality responsibilities and duties do not apply to information that is already known to the receiving party prior to disclosure; publicly available or becomes publicly available through no fault of the receiving party; independently developed by the Receiving Party without reference to the Disclosing Party’s Confidential Information; required to be disclosed by law, regulation, or court order, provide that the receiving party provides the disclosing party with prompt notice of such requirement.

From time to time the Company may ask for permission to record a coaching session with a Client. This recording will be used solely for internal training and quality control purposes and will be provided to the Client upon request. Recordings will only occur with the explicit, session-by-session written consent of the Client. Consent may be withdrawn at any time.

The Parties agree that maintaining confidentiality is an essential part of the coaching process. Unless required by law, the Company shall not be required to disclose information shared during a one-on-one coaching session with Client.

Each party acknowledges that compliance with this Section is necessary to protect the business, goodwill, and Confidential Information of the other, and that a breach of the same will cause irreparable and continual damage for which money damages may not be adequate. If the Recipient breaches, or threatens to breach this section of the Agreement, the Disclosing Party may seek injunctive and such other and further relief, including damages, as may be proper.

These confidentiality responsibilities and duties shall remain in effect for the duration of the Coaching Services engagement between the Parties and indefinitely following the termination of the Coaching Services relationship.

USE OF ARTIFICIAL INTELLIGENCE (AI) IN DELIVERY OF COACHING SERVICES
Company may, with Client’s consent, utilize Artificial Intelligence (“AI”) tools to enhance the delivery and effectiveness of Coaching Services. These tools are used to support—not replace—the professional judgment, personalized attention, and human interaction at the core of our coaching engagements. The most common example for how we use AI tools is to transcribe and summarize coaching session notes.

AI tools may occasionally produce summaries that are incomplete or imprecise. We always review AI-generated content before use and do not rely on it to make coaching decisions.

The Company restricts AI usage to its secure ChatGPT Team account with OpenAI, which is configured to ensure that no company data is used to train or improve OpenAI’s models. Access is limited to authorized team members, and usage is governed by strict internal guidelines that prohibit the input of client-sensitive information. These measures help us uphold the highest standards of confidentiality, data protection, and responsible AI use.

All AI-generated content is reviewed prior to being shared or implemented. The Company does not delegate any coaching decision-making to AI tools.

No personally identifiable information (PII) or confidential data will be used in any AI systems unless the Client explicitly authorizes such use.

Client and Participant data processed through AI tools remains subject to the confidentiality and intellectual property protections outlined in this Agreement. Clients may revoke consent for AI-enhanced services at any time by contacting the Company at clientservices@buildingchampions.com.

The Company ensures that its AI tools are aligned with applicable data privacy laws, including the GDPR, CCPA, and other relevant regulations, and are governed by internal policies related to ethical use, security, and oversight.

We may use AI tools to help summarize or interpret leadership assessment data as part of the coaching process. This use is intended to support—not replace—our coaches’ professional insight. We don’t use any health or biometric data, and your information is never used to train AI systems.

For more details on how Client information is handled, please refer to the Company’s Privacy Policy, available at https://www.buildingchampions.com/privacy-policy.

We encourage clients to reach out with any questions about how AI is used in their coaching journey.

INTELLECTUAL PROPERTY
Any coaching materials, tools, resources, worksheets, templates, and other intellectual property provided by the Company during the Coaching Services engagement ("Coaching Materials") remain the exclusive property of the Company. The Client acknowledges and agrees that they shall not reproduce, distribute, modify, or create derivative works from the Coaching Materials without the prior written consent of the Company. The Client retains all intellectual property rights in any content, materials, or information provided to the Company ("Client Content").

NOTICES
Any notices must be in writing and will be deemed effective when (a) delivered personally; (b) delivered by reputable overnight courier with proof of delivery, to the Party; or (c) delivered by email and address set forth in the Building Champions Client Portal or such other address(es) of which such Party shall have given written notice. Both Parties must maintain records of such e-mail notice. The current email address for all notices sent to the Company is clientservices@buildingchampions.com.

TERMINATION AND EFFECT OF TERMINATION
Either Party may terminate this Agreement immediately upon written notice for Cause. As used in this Agreement, “Cause” shall mean the occurrence of any one or more of the following events, circumstances or occurrences:

• Client is not completely satisfied with the quality of the Coaching Services being delivered, and after diligently pursuing alternatives with the Company to address their concerns remains unsatisfied.

• A Coach assigned by the Company to deliver the services ceases to be employed by the Company, and Client does not believe another Coach can meet their expectations for performance.

• Commission of an intentionally dishonest or illegal act or fraud, or any other action that could reasonably be expected to materially injure the business reputation of the other Party.

Either Party may terminate this Agreement without Cause at the end of any Coaching Services term by providing the other party with notice of termination no less than thirty (30) days prior to the end of the term.

The Company is committed to client satisfaction. If the Client is dissatisfied, the Parties agree to engage in a good faith effort to resolve concerns prior to termination.

If this Agreement is terminated, Company will retain any payments made by Client for Coaching Services rendered until the date of termination.

In addition, if Client terminates this Agreement other than as permitted in this Section, Company will preclude access to the Coaching Services and shall be entitled to damages equal to the fees due for the remainder of the Agreement. The termination of this Agreement shall not affect Sections entitled Confidentiality and Intellectual Property, Notice, Termination, Limitation of Liability or General Provisions, which shall survive the termination of this Agreement.

FORCE MAJEURE

Neither Party shall be liable or deemed to be in default for any delay or failure in performance under this Agreement (except for payment obligations) resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, governmental orders or restrictions, war, terrorism, labor disputes, internet or telecommunications outages, or other similar events (“Force Majeure Event”).

The affected Party shall notify the other Party as soon as reasonably practicable of any Force Majeure Event preventing its performance under this Agreement and shall use commercially reasonable efforts to resume performance as soon as possible.

If a Force Majeure Event continues for more than thirty (30) days and materially affects the delivery of the Coaching Services, either Party may terminate this Agreement upon written notice without further liability, except for fees due for Coaching Services already rendered.

INDEMNIFICATION
Each Party agrees to defend, indemnify, and hold the other Party harmless from and against any and all claims, demands, damages, obligations and liabilities, of every type, nature and description, including, without limitation, attorney’s fees and expenses of litigation, arising out of or related to third party claims against the indemnified Party to the extent caused by the indemnifying Party’s grossly negligent acts or omissions.

LIMITATION OF LIABILITY
IN NO EVENT SHALL COMPANY BE LIABLE TO CLIENT OR ANY OTHER PARTY FOR ANY DIRECT, INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOST REVENUE OR PROFITS) ARISING FROM THE COACHING SERVICES, OR OF CLIENT’S IMPLEMENTATION OF ANY RECOMMENDATIONS PROVIDED BY COMPANY, EXCEPT FOR DAMAGES ARISING FROM A BREACH OF CONFIDENTIALITY. TO THE FULLEST EXTENT POSSIBLE BY LAW, COMPANY’S MAXIMUM AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE COACHING SERVICES, SHALL NOT EXCEED THE FEES PAID BY CLIENT UNDER THIS AGREEMENT DURING THE PERIOD TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. NO ACTION, REGARDLESS OF FORM, ARISING FROM OR PERTAINING TO THIS AGREEMENT MAY BE BROUGHT BY CLIENT MORE THAN ONE (1) YEAR AFTER SUCH ACTION HAS OCCURRED.

DISPUTE RESOLUTION
Before initiating any formal legal action, the Parties agree to attempt in good faith to resolve any dispute arising out of or relating to this Agreement through confidential mediation, to be held in Clackamas County, Oregon, with a mutually agreed-upon mediator. Each Party will bear its own costs associated with mediation. If mediation is unsuccessful, either Party may pursue legal remedies as provided in the “General Provisions” section.

GENERAL PROVISIONS
Neither Party may assign this Agreement or any rights hereunder without the written approval of the other Party. Subject to such restriction against assignment, the provisions of this Agreement shall be binding upon the permitted successors and assignees of the parties.

The Parties agree they will provide written notice to each other if either of them desires to recruit or hire an employee of either Party. This notice must be sent to clientservices@buildingchampions.com.

In any legal action or proceeding related to this Agreement, the prevailing Party shall be entitled to recover its reasonable attorney’s fees and costs.

This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof. The Company may amend these Terms from time to time, with changes posted on its website. Continued use of Coaching Services constitutes acceptance of the updated Terms. When there are material changes they will be communicated to Clients via email prior to taking effect so that the Client may review these changes and respond if they so desire.

This Agreement shall be governed by and construed under the laws of the State of Oregon, and Oregon shall be the state of exclusive jurisdiction for any action or proceeding arising out of this Agreement, and all Parties hereby personally submit to the jurisdiction of the state courts located in Clackamas County, Oregon and the federal courts located in Portland, Oregon.     

Building Champions delivers coaching services across the U.S. and internationally. We make reasonable efforts to comply with applicable laws related to professional services, data privacy, and the use of artificial intelligence. Clients with specific legal or privacy concerns are encouraged to contact us with questions about how our practices may apply in their location.

ACKNOWLEDGMENT
By purchasing or engaging in Coaching Services from Building Champions, the Client acknowledges that they have read, understood, and agreed to the terms outlined in this Agreement.

The Company may amend these Terms from time to time, and Clients will be notified of any material changes via email. By continuing to use Coaching Services after receiving such notice, the Client agrees to be bound by the updated Terms and Conditions.